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0161 427 1260

Terms & Conditions

Terms & Conditions

As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with. If you are not sure about anything, just phone us on 0161 427 1260.

Application.

1. These Terms and Conditions will apply to the purchase of the goods by you (Customer). Pearson Fuels Ltd, Rosehill Station Yard, Railway Road, Marple, Stockport SK6 6HU with the email address sales@pearsonfuels.co.uk; telephone number: 0161 427 1260. (Supplier).

2. These are the terms on which we sell all Goods to you. By ordering any of the Goods, you agree to be bound by these Terms and Conditions. You can only purchase the Goods from the Website if you are eligible to enter into a contract and are at least 18 years old.

Interpretation.

3. Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession.
4. Contract means the legally binding agreement between you and us for the supply of Goods.
5. Delivery Location means the Consumer’s premises or other location where the Goods are to be supplied, as set out in the Order.
6. Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accesible for future reference for a period that is long enough for the purposes of information and allows the unchanged reproduction of the information stored.
7. Goods means the goods advertised on the Website that we supply to you of the number and description as set out in the Order.
8. Order means the Customer’s order for the Goods from the Supplier as submitted following the step by step process set out on the Website.
9. Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website.
10. Website means our website www.pearsonfuels.co.uk on which the Goods are advertised.

Goods.

11. The description of the Goods is as set out in the Website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods supplied.
12. In the case of any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.
13. All goods which appear on the Website are subject to availability.
14. We can make changes to the Goods which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.

Personal Information.

15. We retain and use all information strictly under the Privacy Policy.
16. We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.

Basis of Sale.

17. The description of the Goods in our website does not constitute a contractual offer to sell the Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.
18. The order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.
19. A Contract will be formed for the sale of Goods ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to us giving you confirmation of the Contract by means of an email with all information in it (ie the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract.
20. Any quotation is valid for a maximum period of 1 day from its date, unless we expressly withdraw it at an earlier time.
21. No variation of the Contract, whether about description of the Goods, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.
22. We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate for you and which might, in some respects, be better for you, eg by giving you rights as a business.

Price and Payment.

23. The price of the Goods any additional delivery or other charges is that set out on the Website at the date of the Order or such other price as we may agree in writing.
24. Prices and charges include VAT at the rate applicable at the time of the Order.
25. You must pay by submitting your credit or debit card details with your Order and we can take payment immediately or otherwise before delivery of the Goods.

Delivery.

26. We will deliver the Goods to the Delivery Location by the time or within the agreed period or, failing any agreement, without undue delay and, in any event, not more than 30 days after the day on which the Contract is entered into.
27. In any case, regardless of events beyond our control, if we do not deliver the Goods on time, you can (in addition to any other remedies) treat the Contract at an end if:

a. we have refused to deliver the Goods, or if delivery on time is essential taking into account all the relevant circumstances at the time the Contract was made, or you said to us before the Contract
was made that delivery on time was essential; or b. after we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered within that period.
28. If you treat the Contract at an end, we will (in addition to other remedies) promptly return all payments made under the Contract.
29. If you were entitled to treat the Contract at an end, but do not do so, you are not prevented from cancelling the Order for any Goods or rejecting Goods that have been delivered and, if you do this, we will (in addition to other remedies) without delay return all payments made under the Contract for any such cancelled or rejected Goods. If the Goods have been delivered, you must return them to us or allow us to collect them from you and we will pay the costs of this.
30. If any goods form a commercial unit (a unit is a commercial unit if division of the unit would materially impair the value of the goods or the character of the unit) you cannot cancel or reject the Order for some of those Goods without also cancelling or rejecting the Order for the rest of them.
31. We do not generally deliver to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of Man and Channel Islands. If, however, we accept an Order for delivery outside that area, you may need to pay import duties or other taxes, as we will not pay them.
32. You agree we may deliver the Goods in instalments if we suffer a shortage of stock or other genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges.
33. If you or your nominee fail, through no fault of ours, to take delivery of the Goods at the Delivery Location, we may charge the reasonable costs of storing and redelivering them.
34. The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practical, examine the Goods before accepting them.

Risk and Title.

35. Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you.
36. You do not own the Goods until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the Goods still owned by you, in which case you must return them or allow us to collect them.

WITHDRAWAL, RETURNS AND CANCELLATION.

37. You can withdraw the Order by telling us before the Contract is made, if you simply wish to change your mind and without giving us a reason, and without incurring any liability.
38. This is a distance contract (as defined below) which has the cancellation rights (Cancellation Rights) set out below. These Cancellation Rights, however, do not apply, to a contract for the following goods (with no others) in the following circumstances:
a. goods that are made to your specifications or are clearly personalised;
b. goods which are liable to deteriorate or expire rapidly.
39. Also, the Cancellation Rights for a Contract cease to be available in the following circumstances:
a. in the case of a contract for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.
b. in the case of any sales contract, if the goods become mixed inseparably (according to their nature) with other items after delivery.

Right to Cancel.

40. Subject as stated in these Terms and Conditions, you can cancel this contract within 14 days without giving any reason.
41. The cancellation period will expire after 14 days from the day on which you acquire, or a third party, other than the carrier indicated by you, acquires physical possession of the last of the Goods. In a contract for the supply of goods over time (ie subscriptions), the right to cancel will be 14 days after the first delivery.
42. To exercise the right to cancel, you must inform us of your decision to cancel this Contract by a clear statement setting out your decision (eg a letter sent by post, fax or email). You can use the attached model cancellation form, but it is not obligatory. In any event, you must be able to show clear evidence of when the cancellation was made, so you may decide to use the cancellation form.
43. You can also electronically fill in and submit the model cancellation form or any other clear statement of the Customer’s decision to cancel the Contract on our website www.pearsonfuels.co.uk. If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation in a Durable Medium (eg by email) without delay.
44. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of Cancellation in the Cancellation Period.

45. Except as set out below, if you cancel this Contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

Deduction for Goods Supplied.

46. We may make a deduction from the reimbursement for loss in value of any Goods supplied, if the loss is the result of unnecessary handling by you (ie handling the Goods beyond what is necessary to establish the nature, characteristics and functioning of the Goods: eg it goes beyond the sort of handling that might be reasonably allowed in a shop). This is because you are liable for that loss and, if that deduction is not made, you must pay us the amount of that loss.

Timing of Reimbursement.

47. If we have not offered to collect the Goods, we will make the reimbursement without undue delay, and not later than:
a. 14 days after we receive back from you any Goods supplied, or
b. (if earlier) 14 days after the day you provide evidence that you have sent back the Goods.
48. If we have offered to collect the Goods or if no Goods were supplied, we will make the reimbusement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel the Contract.
49. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

Returning Goods.

50. If you have received Goods in connection with the Contract which you have cancelled, you must send back the Goods or hand them over to us without delay and in any event not later than 14 days from the day on which you communicate to us your cancellation of this Contract. The deadline is met if you send back the Goods before the period of 14 days has expired. You agree that you will have to bear the cost of returning the Goods.
51. For the purposes of these Cancellation Rights, these words have the following meanings:
a. distance contract means a contract concluded between a trader and a consumer under an organised distance sales or service provision scheme without the simultaneous physical presence of
the trader and the consumer, with the exclusive use of one or more means of distance communication up to and including the time at which the contract is concluded;
b. sales contract means a contract under which a trader transfers or agrees to transfer the ownership of goods to a consumer and the consumer pays or agrees to pay the price, including any contract that has both goods and services as its object.

Conformity.

52. We have a legal duty to supply the Goods in conformity with the Contract, and will not have conformed if it does not meet the following obligation.
53. Upon delivery, the Goods will:
a. be of satisfactory quality;
b. be reasonably fit for any particular purpose for which you buy the goods which, before the Contract is made, you made known to us (unless you do not actually rely, or it is unreasonable for you to rely, on our skill and judgment) and be fit for any purpose held out by us or set out in the Contract; and
c. conform to their description.
54. It is not a failure to conform if the failure has its origin in your materials.

Successors and Our Sub-Contractors.

55. Either party can transfer the benefit of this Contract to someone else, and will remain liable to the other for its obligations under the Contract. The Supplier will be liable for the acts of any sub-contractors who it chooses to help perform its duties.

Circumstances Beyond the Control of Either Party.

56. In the event of any failure by a party because of something beyond its reasonable control:
a. the party will advise the other party as soon as reasonably practical; and
b. the party’s obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the Customer’s above rights relating to delivery and any right to cancel, below.

Excluding Liability.

57. The Supplier does not exclude liability for: (i) any fraudulent act or omission; or (ii) for death or personal injury caused by negligence or breach of the Supplier’s other legal obligations. Subject to this, the Supplier is not liable for (i) loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (eg loss of profit) to the Customer’s business, trade, craft or profession which would not be suffered by a Consumer – because the Supplier believes the Customer is not buying the Goods wholly or mainly for its business, trade, craft or profession.

Governing Law, Jurisdiction and Complaints.

58. The Contract (including any non-contractual matters) is governed by the law of England and Wales.
59. Disputes can be submitted to the jurisdiction of the courts of England and Wales, or where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.
60. We try to avoid any dispute, so we deal with complaints in the following way: Should you have a complaint, prior to opening the product, or tampering with, or removing the product seal customers should contact us where we will endeavour to respond within 5 working days.

We Deliver Nationwide

Quality fuel, firewood and accessories

Kiln Dried Logs

We deliver and stack the logs for you

Approved Coal Merchant

Quality coal sent straight to your door

NATIONWIDE UK DELIVERY SERVICE

Fast, free delivery across the United Kingdom

Kiln Dried Logs Delivery

Smokeless Fuel Delivery

House Coal Delivery

Nationwide Delivery

Home Fuel Education

If you want to know more about coal, such as it’s history and uses, check out our blog below. We cover everything from coal, smokeless fuel, logs and kindling, so there’s information for everyone!

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Saturday, October 21st 2023

Ignite the Perfect Fire: Pearson Fuels’ Kiln Dried Logs Illuminate Manchester

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Saturday, October 21st 2023

The Benefits of Burning Fuel at Christmas

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Friday, December 4th 2020

How to Burn Fuel Safely in the Home

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Thursday, November 26th 2020

Stove Maintenance Checklist for Winter

The weather in the UK is far from predictable and it is not uncommon for blistering sunshine to be swapped out for single digit temperatures overnight. As the winter season draws nearer, it is important that stove-users ensure that their unit is fit for use and has been afforded the basic maintenance that it requires […]

Thursday, November 12th 2020

How to Keep Your Firewood Dry

There is nothing more counter-productive than burning firewood that has been saturated with moisture due to improper storage as it is not only difficult to light, it will produce a thick smoke and release a significant number of pollutants into the air. Every experienced log-burning household will know that firewood should be burned with a […]

Tuesday, November 3rd 2020

Top 3 Varieties of Hardwood

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Tuesday, October 27th 2020

5 Reasons to Buy a Woodburning Stove

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Friday, October 23rd 2020

How Relative Humidity Affects the Seasoning Process

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Tuesday, October 13th 2020

The benefits of kiln dried logs

Kiln dried logs are a very popular solid fuel. There are many benefits of using kiln dried logs for example they burn extremely hot unlike wood logs with a high moisture percentage and they last longer than other solid fuels such as seasoned wood. Kiln Dried Logs Benefits By using kiln dried logs, you are […]

Monday, October 5th 2020

The benefits of smokeless coal and what not to do

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Monday, September 28th 2020

Facts about coal

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Wednesday, September 16th 2020

Winter Fire Hacks and Safety

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Thursday, September 3rd 2020

Preparing and making the perfect fire this winter

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Tuesday, September 1st 2020

The Maintenance and Benefits of Wood Burning

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Tuesday, August 25th 2020

The UK’s Coal Production

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Monday, August 17th 2020

The Future of Steel Without Coal

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Wednesday, August 5th 2020

A Basic Guide to Seasoning Firewood

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Wednesday, July 29th 2020

The Lowdown on Creosote

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Wednesday, July 22nd 2020

3 Reasons Why Coal Makes an Excellent Residential Fuel

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Tuesday, July 14th 2020

The History of British Coal Mining

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Tuesday, July 7th 2020

How to properly extinguish your BBQ

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Tuesday, June 23rd 2020

The rules surrounding smoke controlled zones in the UK

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Tuesday, June 2nd 2020

Things to remember when seasoning firewood

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Wednesday, May 20th 2020

Common smokeless coal mistakes to avoid

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Friday, May 15th 2020

Best way to dispose of fireplace ashes

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Monday, May 11th 2020

How to clean your wood burning stove?

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Wednesday, April 29th 2020

What to do with your fireplace in summer

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Wednesday, April 22nd 2020

The Benefits of Domestic Fuels

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Thursday, April 16th 2020

The Lowdown on Charcoal

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Wednesday, April 8th 2020

The Top 5 Largest Coal Mines in America

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Wednesday, April 1st 2020

The Lowdown on Peat

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Tuesday, March 24th 2020

The Difference Between Hardwood and Softwood

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Wednesday, March 18th 2020

How a Kiln Furnace Works

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Monday, March 16th 2020

Why is Anthracite an Eco-Friendly Domestic Fuel?

As the government continues to crack down on the use of residential fuels like bituminous coal, it is safe to say that alternative options are becoming more and more popular. In fact, anthracite, the oldest variety of coal, is the only option for homeowners living inside Smoke Control Zones. Here at Pearson Fuels, we have […]

Tuesday, March 10th 2020

The Future of House Coal in 2023

As an approved coal merchant, the Pearson Fuels team like to ensure that our clients understand the benefits of investing in a certain type of fuel. After all, traditional house coal, such as bituminous coals, are often more beneficial than firewood for some properties. With this said, the government have recently announced their plan to […]

Wednesday, February 26th 2020

How to Tend to a Fire Safely

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Wednesday, February 19th 2020

The Difference Between Coal and Charcoal

Here at Pearson Fuels, we know how overwhelming it can be for clients to find the perfect fuel for the needs of their property. After all, there are four different varieties of coal but only two of them can be used safely and efficiently for residential burning. In addition to this, many people incorrectly believe […]

Thursday, February 13th 2020

Reasons to Burn Firewood

Here at Pearson Fuels, we specialise in the combustion of a variety of different fuels and we want our readers to recognise the benefits that can be obtained from each. After all, burning coal is very different from burning logs. In fact, firewood is considered the oldest fuel on the market because it was readily […]

Wednesday, February 5th 2020

How to Burn Coal in a Stove

Although many properties in the UK still have a traditional open fireplace, many homeowners are choosing to opt for a stove appliance. After all, they are incredibly cost-effective due to their lifetime longevity guarantee and are incredibly easy to use. With this said, it is important that certain guidelines are followed during the combustion of […]

Friday, January 31st 2020

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